How quickly will you respond to my enquiry? +
We respond to all online enquiries within 1 hour during business hours (7am – 9pm, 7 days). For urgent same-day bookings, call us directly on
0488 853 263 and we'll confirm availability on the spot. You'll speak directly with our booking team — no call centres.
Do you offer same-day bookings? +
Yes. Same-day bookings are available across most Sydney suburbs subject to team availability. For same-day requests, calling us directly on
0488 853 263 is the fastest way to confirm. Online enquiries for same-day requests are responded to as quickly as possible but a phone call guarantees the fastest response.
How do I get a fixed price quote? +
Fill in the
quote form on our contact page with your service type, property suburb, number of bedrooms and bathrooms, and any add-ons you'd like. We'll respond with your confirmed fixed price within the hour. Alternatively, call us on 0488 853 263 and we can give you a price immediately over the phone.
Do I need to be home during the clean? +
No. Most clients arrange access via a key, lockbox, or building manager. As long as our team can get in and out safely, you don't need to be present. We'll send you a confirmation message and photos when the clean is complete so you can see the results before you arrive.
What areas of Sydney do you cover? +
We cover the entire Sydney metropolitan area including Eastern Suburbs, Inner West, North Shore, Northern Beaches, Parramatta, Western Sydney, South Sydney, and the Sutherland Shire. Fixed pricing applies across all suburbs — there are no travel surcharges for any suburb we service. View our full
Sydney coverage area.
Can I book multiple services in one visit? +
Yes — and bundling services is the most cost-effective option. Popular combinations include bond clean + carpet steam cleaning (save $25), bond clean + oven cleaning (oven included free), and move-in + end of lease on previous property (save $40). Mention all required services in your quote request and we'll apply bundle pricing automatically. See our full
pricing packages.
Is your bond clean guaranteed? +
Yes. Every bond clean comes with our 100% bond back guarantee. If your property manager or landlord raises any cleaning-related issues after our service, we'll return and re-clean the affected areas at no charge — free of cost. Our
cleaning checklist covers every item on the standard REINSW exit report.
What's included in a standard bond clean? +
Our standard bond clean covers every room — kitchen (including inside oven, stovetop, rangehood, cupboards), bathrooms (tiles, grout, fixtures), all floors, walls, windows (internal), blinds, light fittings, skirting boards, and more. View the complete
bond cleaning checklist for the full item-by-item breakdown.
How do I pay for the service? +
We accept payment by credit card, debit card, or bank transfer. Payment is typically taken on the day of the clean once the job is complete and you're satisfied. We'll send you a tax invoice via email. No large deposits required — just a confirmation of your booking.
Do you bring your own cleaning equipment and products? +
Yes — our teams arrive fully equipped with professional-grade eco-friendly cleaning products, commercial equipment, and all necessary supplies. You don't need to provide anything. If you have specific product preferences or sensitivities, let us know when booking and we'll accommodate where possible.
